Frequently Asked Questions
1. What kind of magnets does Clovermags sell?
Clovermags specializes in selling unique custom magnets. Our magnets are customizable, allowing you to add a touch of individuality to your spaces.
2. How can I edit my magnet?
Unfortunately, we don't have an online magnet editor. All you have to do is upload your photos and add your custom text on the personalization box and we will do the customization for you at no additional cost. The fonts and layout on the custom magnet mockup are not customizable.
3. Can I upload photos from several Instagram/Facebook accounts?
Each Clovermags user account can only be linked to one Instagram and Facebook account.
4. I want to give this as a gift, how can I upload someone else's photo from their Instagram account?
You can download photos from Instagram to your phone and then upload photos. Here are a couple Instagram photo downloader you can use:
However, if the user's account is in private mode, the photo downloader will not work. Taking a screenshot of the photo is an option but the resolution is far lower than the original photo.
5. What is your shop's return policy?
Items in Clovermag.com are all personalized or custom made, therefore we do not accept returns, refunds and exchanges. If there are any mistakes on our part, please send us a message right away and we will fix them.
6. What should I do if my package is damaged or lost?
If your package is damaged or you receive the wrong item, please contact us immediately at hello@clovermags.com. We will evaluate the issue and make it right. If your shipment is suspected to be lost, please reach out to the shipping carrier to initiate a search or trace request. We are not liable for any stolen or lost packages, but we may offer a replacement, partial refund, full refund, or a combination thereof at our discretion.
7. Can I make changes to my order after it has been placed?
Once placed, orders are considered final. However, you may contact us to request a change, and we may allow and process such changes at our discretion. Please note that we cannot guarantee that your request will be processed.
8. How long does shipping take?
We try to get your order out the door within 2 to 4 days (excluding weekends and holidays) after receiving your order confirmation email. Domestic shipping options include Ground Advantage with a delivery timeline of 2-5 business days, and Priority Mail with a delivery timeline of 1-3 business days.
9. What should I do if my package is delayed, lost or stolen?
Please note that standard delivery times are estimates and may vary depending on circumstances like distance, local public holidays, and other external factors outside of our control. If your package is delayed, we recommend checking the estimated arrival of your order using the USPS tracking number provided in the shipping details email. Please also note that we are not responsible for delays due to customs or USPS. We are also not liable for any lost or stolen packages. Please contact your local post office.
10. Can I get a refund if I put in the wrong delivery address?
Refunds are not available for customer address errors. Send us a message right away if you put in the wrong delivery address. We might be able to update your order as long as the order has not been shipped yet.
11. How can I contact Clovermags?
You can contact us at hello@clovermags.com for any questions. We're here to help!
12. Do you ship internationally?
Yes. International buyers are responsible for any customs and import taxes that may apply.
13. Do you offer local order pick-up?
We do not offer local pick-up at this time.